Avva Experience – CORPORATE TS&CS


These terms and conditions, along with our Data Processing Addendum (the “Terms”) apply to your order and AVA Experience Limited’s (“we”, “us” or “Avva”) supply of Services to you (the “Contract”). These terms apply only to Group Bookings and not to auctions, experiences and the general use of the Avva Platform, the terms for which can be found here.

These Terms constitute an agreement (the “Agreement”) between us and you. Please read these terms carefully as they affect your rights and obligations under the law.

If you do not agree to these Terms in full, please do not place an order with us or use the Services.


We negotiate and advertise Experiences with Experience Providers as well as create and advertise our own Experiences for the benefit of those looking to enjoy experiences with private groups. Providing Experiences form part of the Services that we provide to you. 

Depending on the Experience that you purchase Avva or The Experience Provider is solely responsible for supplying the Experience. 

When purchasing or redeeming an Experience, you acknowledge that Experiences are dependent on factors beyond our control and agree we are not liable for the

cancellation, postponement or alteration of any Experience for reasons beyond our reasonable control. 

Experiences may on occasion be withdrawn due to circumstances outside of our control. We will not be held liable for any costs incurred as a result of such withdrawal. 

Experience costs, descriptions, formats and timings provided on our website are only intended to provide a general indication of the Experience. Photographs are for illustrative purposes only, and do not represent the Experience you may receive and do not form part of any agreement between you and us or between you and any Experience Provider. 

We will not be responsible for descriptions by or on any third party or Experience Providers’ websites or in any other materials. 

Where Experiences are provided by us we are responsible for supplying the Experience.


In addition to our Experiences described in Section 2 of these Terms, we may offer a range of Additional Services to you for which a fee is payable. The details of which will be included in any quotation for Services we provide to you. The following Additional Services may include but are not limited to:

  • Sourcing a suitable venue/s for your experience or event requirements and negotiating with venues on your behalf 
  • Supplying audio visual equipment, both hardware and software for your experience or event
  • Supplying staff for your event or experience, including but not limited to technicians, event planners and managers, waiting staff and more  
  • Providing expert advice on your experience or event plans and strategies


You can make an enquiry with us via our website, phone or over email. Based on the information you provide and any further discussion we will then provide you with a quotation for our Services which includes the arranging of a chosen Experience. This quotation is for information only and is not a legal offer to provide the Services. Quotations are valid for 14 days from the date you receive it. 

Having received a quotation you can confirm your order via email. Each order you place is an offer by you to buy the Services specified in the order (the “Services”) subject to these Terms. 

Our acceptance of your order takes place when we send an email to you to accept it (the “ Confirmation”), at which point and on which date (the “Contract Date”) the

Contract between you and us will come into existence. The Contract will relate only to those Services provided in the confirmation. For the avoidance of doubt, if you have not made payment in full we will not be obliged to provide the Services, and shall have no liability to you for cancelling the Services. 

If we are unable to supply you with the Services we will inform you of this by e-mail and we will not process your order. If you have already paid we will refund you the full amount.


In order for us to provide you our Services you must pay our Fees (“Fees”). 

The Fees reflect the prices quoted in our final quotation, subject to any variation agreed between us. The final Fees are set out in our confirmation. 

If you wish to change the scope of the Services after we accept your order, and we agree to accept such change, we will modify the Fees accordingly and submit an updated quotation. 

You must pay the Fees in full before the Services are confirmed. Payment must be made within 3 working days of receiving your confirmation. Any variations to this date or payment schedule must be agreed between us in writing. 

For bookings made over a calendar month in advance of any Experience you must pay the minimum booking amount to secure your Experience. 

If you have not made payment in full as set out above we will not be obliged to provide the Services, and shall have no liability to you for cancelling the Services. 

Payment can be made using a debit or credit card or via bank transfer.


You are entitled to cancel your order at any time and any refund will be determined by the amount of notice you give us. 

  • A full refund will be provided on cancellations made more than a month in advance of the Experience
  • No refund will be provided on cancellations made within one month of the Experience

Any rescheduling of the Experience is at the discretion of the Experience Provider and can be made up to 14 days prior to the originally scheduled Experience. A rescheduling fee of £100 or $135 will be charged if a new date is agreed upon.


If any Experience does not live up to its description you may contact us in order to complain about the Experience at which point we may choose to, although are not obliged, to take further action. This may or may not include the issuance of a refund which is at our discretion. 

We are not able to provide refunds for late deliveries. We will ensure items are shipped on time to arrive for the event but can accept no responsibility for late or missed deliveries. 

Should you wish to complain about our Services you can do so by contacting us on the contact details available on our Platform.


It is your responsibility to ensure that: 

  • the terms of your order are complete and accurate;
  • you cooperate with us in all matters relating to the Services;
  • you provide us with such information and materials we may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;
  • you obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start;
  • you comply with all applicable laws, including health and safety laws
  • You are responsible for procuring all necessary equipment necessary for the running of an experience or event unless otherwise agreed with us.
  • in instances where we are providing hardware, software or both for an experience it is your responsibility to ensure that our technology is compatible with your systems. 
  • where we are providing event space, you are responsible for all of this space during the period of the experience. Any damage to the space or their contents incurred as a result of your or your employees or representatives’ acts, omissions or default will result in a charge to remedy such damage.


The format and content of the Platform and all other materials issued by us – including but not limited to marketing materials and brochures – is protected by copyright and we reserve all rights in relation to our copyright whether owned or licensed to us and all rights are reserved to any of our registered and unregistered trademarks (whether owned or licensed to us) which appear on the Services. 

The Platform and Services may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not systematically extract and/or re-utilise parts of the contents without our express written consent. 

By providing content for distribution by our Platform you expressly grant us a royalty-free, perpetual, irrevocable licence to use such content in order to deliver the Services to you.


We will not be liable to you for any business, financial or economic loss or for any consequential or indirect loss such as loss to reputation, lost bargain, lost profit, loss of anticipated savings or lost opportunity arising as a result of any Services we provide to you under, or in any other way connected with, this Agreement (whether suffered or incurred as a result of our negligence or otherwise) except in the case of fraud, wilful concealment or theft. 

We shall have no liability to you whatsoever for any act or omission of the Experience Provider in connection with the Experiences or in relation to the Experiences themselves. 

We are not liable or responsible for any delay, disruption or disturbance in the operation of the internet or problems caused by your Internet Service Provider or for any telecommunications failures which are beyond our control.

We are not liable or responsible for any technical issues which may arise as a result of your failure to ensure compatibility of our technology with your systems. 

Our liability to you for all losses under this Agreement (except for any liability we are unable to exclude as set out below) is limited to the total amount paid by you to us in the previous 12 months or £250, whichever is higher. 

No claim may be brought against us in relation to this Agreement more than 12 months following the date on which you last purchased an Experience. 

Nothing in this agreement limits or excludes our liability for death or personal injury arising as a result of our negligence or for fraud or fraudulent misrepresentation. 

You agree that the above exclusions of liability are reasonable in all the circumstances.


We process all personal data in accordance with our privacy policy which can be found here.

As part of these Terms we also both agree to be bound by the Data Processing Addendum which can be found here whereby we submit to act as a data processor for you as data controller.


AVA Experience Limited holds Public Liability insurance to the value of £5 Million.


You shall comply with all foreign and local laws and regulations which apply to your use of our Services in whatever country you are physically located.

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

If you breach these Terms and we decide to take no action or neglect to do so, then we will still be entitled to take action and enforce our rights and remedies for any other breach.

We will not be responsible for any breach of these Terms caused by circumstances beyond our reasonable control.

We may make changes to the format of the Services at any time without notice.

(Updated 11th July 2022)