Last updated: 20th August 2025
At Avva we respect your privacy and take it extremely seriously. We will always endeavour to make clear at the point we collect personal data from you why we need it and how it will be used.
This Privacy Policy explains how Ava Experience LLC (“Avva”, “we”, “our”, or “us”) collects, uses, discloses, and protects personal information in accordance with applicable US federal and state privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and similar laws in other US states. This policy applies to residents of the United States and governs personal information we collect through our websites, services, and communications.
If you would like to get in touch about anything in this policy or about your Personal Information then please contact us directly.
Email: [email protected]
Information we collect
Notice at Collection
We collect personal information as described below, for the purposes outlined in this policy. We retain each category of personal information for no longer than is reasonably necessary to fulfil the purposes described, unless a longer retention period is required by law. You have rights under applicable US state laws as detailed in the “Your US Privacy Rights” section.
What personal data do we collect?
During the course of our operation we may collect the following personal data:
- Your name
- Your email address
- Your phone number
- Your payment details
- Other information you actively send to us (for example if you contact our customer support)
- Contact details of event attendees (for example in the course of delivering a Booking)
When and how do we collect this data:
We only collect the data we need to deliver the best Avva experience we can to you. This includes:
–> When you submit an inquiry
→ When you make a Booking
–> In the process of fulfilling a Booking for example when you provide us with personal details of staff or clients so that they can be sent Event Packages
–> When you sign-up to receive our communications (such as our newsletter)
–> When you purchase an experience directly from our website
–> When we engage in conversation with you (for example via email or on the phone) to answer queries or respond to comments and feedback
Cookies and Tracking Technologies
We use cookies and similar technologies to make our website work, to understand how you use it, and to improve our services.
Some cookies are essential for the site to function and are set automatically. Others are non-essential, including:
- Analytics cookies – help us understand how visitors use our website so we can improve it.
- Marketing cookies – allow us and our partners (such as Google Ads, Microsoft Advertising and Meta) to deliver relevant adverts to you and measure the effectiveness of campaigns.
We will only place non-essential cookies on your device if you give us your consent via our cookie banner.
When you first visit our website, a cookie banner will appear allowing you to:
- Accept all cookies
- Manage your preferences
- Reject non-essential cookies
You can change or withdraw your consent at any time using the Cookie Settings widget on our Website.
What legal basis do we rely on to process your data?
| Category of Personal Information | Examples | Purpose of Collection | Sold/Shared for Targeted Advertising? |
| Identifiers | Name, email, phone number | Taking and fulfilling bookings, communications | No |
| Payment Information | Card details, billing address | Processing payments | No |
| Commercial Information | Booking history, purchased experiences | Customer support, fulfilment | No |
| Internet/Network Information | IP address, browser, device type | Site operation, analytics | No (analytics only, no cross-context tracking) |
| Geolocation Data | Approximate location from IP | Service optimisation, fraud prevention | No |
| Inferences | Preferences inferred from interactions | Service improvement | No |
Why do we share Personal Information with third parties and who are they?
We never sell, rent or otherwise give away your data to anyone.
We do share personal data with a select group of third parties in order to fulfill a Booking you have made with us.
We share Personal Information with the following third parties
| Organisation | Purpose | Organisation’s privacy policy |
| MailChimp / Mandrill | To send and deliver emails | https://mailchimp.com/legal/privacy/ |
| To provide us with web analytics so we can monitor and improve our website’s performance | https://policies.google.com/privacy | |
| Stripe | To process payments for us | https://stripe.com/gb/privacy |
| Nimbus Hosting | To provide us with hosting services | https://www.nimbushosting.co.uk/wp-content/uploads/2022/08/Privacy-Policy.docx.pdf |
There are certain situations in which we may share access to your personal data outside of the situations outlined above. For example, we may be required by law, to protect someone’s life, or to comply with any valid legal process, government request, rule or regulation.
International Processing
Our services are operated in the United States. If you access our services from outside the US, please be aware that your information will be transferred to, stored, and processed in the US, where privacy laws may not provide the same level of protection as those in your jurisdiction.
What we don’t do with your Personal Information
Avva does not sell personal information for monetary consideration. We also do not share personal information for cross-context behavioral advertising. If this changes, we will update this Privacy Policy and provide you with an opportunity to opt out. In short, we do not sell, rent or otherwise give away your personal data to anyone.
How do we keep your Personal Information secure?
We work very hard to keep your data secure. We will take all reasonable steps to ensure that appropriate technical and organisational measures are carried out in order to safeguard the information we collect from you and protect against unlawful access and accidental loss or damage.
Our website is SSL certified and personal data is encrypted in transit and at rest. All of the third parties we work with are also assessed to ensure they follow the highest security standards.
We also follow industry standards on information security management. This means we don’t just secure your data technologically but we make sure that everyone who works for us and the processes they follow are continually monitored to ensure there are no vulnerabilities.
In the unlikely event of a data breach, we will notify affected individuals and any applicable authorities as required by federal and state law.
Changes to our privacy policy and control
We may change this privacy policy from time to time. But when we do, we’ll let you know either by changing the date or when significant changes happen by directly notifying you. By continuing to access or use our Services after those changes become effective, you agree to be bound by the revised Privacy Policy.
Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal, accounting, or reporting requirements.
- Contract-related records – 7 years from the end of the contract or last order (to meet legal and tax obligations)
- Marketing records – 3 years from the last interaction (to manage marketing preferences and keep records of consent)
- Event attendee records (non-contract) – 1 month after event delivery (to fulfil booking administration and manage follow-up queries)
- Other data – 7 years unless otherwise required by law
Where different retention periods apply, we will make this clear at the point of collection.
Your rights
Depending on your state of residence, you may have the following rights:
- Right to Know – Request the categories and specific pieces of personal information we have collected, used, disclosed, or sold about you.
- Right to Delete – Request that we delete personal information we hold about you, subject to certain exceptions.
- Right to Correct – Request correction of inaccurate personal information we maintain about you.
- Right to Opt-Out of Sale/Sharing – Direct us not to sell or share your personal information for targeted advertising.
- Right to Limit Use of Sensitive Personal Information – Limit how we use sensitive data (e.g., payment details) to only what is necessary to perform services.
- Right to Non-Discrimination – We will not deny goods/services, charge different prices, or provide a different quality of service if you exercise your privacy rights.
To exercise your rights, contact us at [email protected].
When you submit a request, we will confirm receipt within 10 business days and provide information about how we will process it. If we cannot verify your identity, we may request additional information. We will respond to your request within 45 days.
You may designate an authorized agent to make a request on your behalf by providing written permission.
We are open and transparent about our use of data so if you are unclear about how we use data or think we could improve how we deal with Personal Information, let us know!
Ava Experience LLC d/b/a Avva Experience
Email: [email protected]
1209 Orange Street, Wilmington, DE, 19801
Complaints
If you have concerns about our handling of your personal information, please contact us first at [email protected]. You may also contact the Federal Trade Commission at https://reportfraud.ftc.gov/ or your state’s Attorney General’s office.
